Why CallDesk?

We offer you better quality and decreased costs while using American based customer service professionals. Our virtual call centers eliminate the costs and headaches of a traditional call centers.

Our capabilities include  Inbound phone, email, chat and fax handling services. All calls are handled by experienced home-based professionals located in USA or Canada. We can handle communications in English, Spanish and French.

Our clients benefit from:

• Lower infrastructure and administrative costs.
• Lower staff attrition than traditional models.
• Higher percentage of college educated, computer proficient agents.
• More flexibility and scalability.
• Greater speed to market.
• Business continuity and disaster recovery.
• Enhanced performance and efficiencies.
• Better flexibility to manage peak periods.
• Scalable, stable, and secure technology platform.
• Integration with existing applications and CRM.
• Virtually Unlimited capacity
• Expanded labor pool without geographical limitations.

Advantages CallDesk virtual contact center 

Our virtual contact center will help your company expand its labor pool by giving you access to the best staff in any market. By being able to use agents working from home, you will have access to staff with unique skills, certifications and experiences. It will make it much easier to staff for peak sales periods, handle sudden spikes in call volumes and greatly reduce staff scheduling challenges.

Why Home-Based Workers?

Many home-based agents have years work experience and are generally college educated.  The retention rate for home-based agents is over 85% and usually need less supervision due to their high work experience.

Using home based agents also protects your company in cases of natural disasters or outages. With  agents distributed throughout USA and Canada, you can be able to keep your business running by utilizing agents in other parts of the country 

Home based agents can be deployed faster that premised based agents, especially in case of a disaster or a sudden spike in call volume.

The at home agents enjoy schedule flexibility, reduced stress and the cost savings of not having to commute or maintain a professional attire. They enjoy personal satisfaction, knowing that they can continue to contribute and grow professionally within the security of their own home.