Solutions by Industry

We have unique experience in Travel, Legal, Automotive, Retail, Financial, Food, Real Estate and Business Answering services.

Travel Industry

• Reservations for Air, Cars, Hotels and Cruises
• Customer service inquiries for Hotels, convention bureaus and government tourist offices.
• Overflow call support for Hotels
• Customer service and incident resolution
• Frequent traveler program redemption facilitation services
• Up-sell/cross-sell of other travel and tourism services
• Post stay surveying
• Back end processing
• Web Booking Engines
• B2B services for airline consolidators
• Data entry and audit services
• Brochure processing for convention bureaus
• Travel and Tourism Fulfillment Services

Web & traditional retailers

• Customer service inquiries about products and services
• Direct mail and catalog order processing
• Customer incident resolution via phone, email and web chat support
• Inbound customer acquisition
• Order Processing including phone, email and web chat support
• Appointment scheduling
• Shopping assistance
• Post purchase surveying
• Financial Services
• Cross-sell and up-sell programs
• Account and cardholder services
• New customer welcome calls
• Direct response call processing
• Loan or credit card application processing

Automotive

• Roadside assistance
• Welcome call experience for new buyers
• Support for new model launches
• Follow up on visits to dealerships
• Service reminders and follow-up
• Data verification
• Event promotion Roadside assistance

Financial Services

• Cross-sell and up-sell programs
• Account and cardholder services
• New customer welcome calls
• Direct response call processing
• Loan or credit card application processing

 

Food Industry

• Phone ordering food to-go in restaurants. Restaurants can use CallDesk agents or use their own employees via our virtual contact center solution.
• Set up dinner reservations or catering requests.

Real Estate Industry

• Appointment setting and telephone answering for realtors and apartment complex management companies
• Welcome call experience for new home buyers or renters
• Follow up on visits to open houses or apartment tours
• Pre-screening for house renters, buyers or  sellers
• Providing general information