Services

Call Desk offers the following services:

• Sales – Inbound sales for Travel companies, Catalogs and retail websites.
• Customer care services – Inbound and outbound customer service support
• Order processing – payment processing and product support
• Customer surveys – Inbound and outbound surveying and results reporting
• Reservation management – tracking and management of reservations and inventory status for events, tickets, restaurants, contests, and more.
• Overflow call handling -  during peak periods and after hours
• Event management – Special events, RSVPs, seminar registrations, confirmation calls, letters and registration packet fulfillment
• Customer profile enrollment – Data entry and inbound voice for program enrollment, registrations, surveys, demographic and lifestyle profiles
• Appointment Scheduling –CallDesk receptionists can record appointments directly into Appointment-Plus software. You can also have your clients make appointments directly on your own website.

Would you like to discuss how Call Desk can help you grow your business? Please fill out the inquiry form.