Call Desk can help you design, build, and run customer acquisition and sales solutions that will enable you to achieve or surpass your sales goals. Our customized voice and chat solutions will help you attract new customers, increase sales and enhance customer service, while saving you money on staffing costs.
. Our services include:
- Sales –Inbound sales for Travel companies, Catalogs and retail websites.
- Customer care services– Inbound and outbound customer service support
- Order processing– payment processing and product support
- Customer surveys– Inbound and outbound surveying and results reporting
- Reservation management– tracking and management of reservations and inventory status for events, tickets, restaurants, contests, and more.
- Overflow call handling- during peak periods and after hours
- Event management– Special events, RSVPs, seminar registrations, confirmation calls, letters and registration packet fulfillment
- Customer profile enrollment – Data entry and inbound voice for program enrollment, registrations, surveys, demographic and lifestyle profiles
- Appointment Scheduling –Call Desk receptionists can record appointments directly into Appointment-Plus software. You can also have your clients make appointments directly on your own website
Benefits for your business
- A great first impression.
- Enhanced image.
- Superior customer service for your clients and prospects
- Time to grow other areas of your business.
- Savings on staffing costs.
- No long term contracts.
- All CallDesk Receptionists are experienced customer service professionals, based in USA.
- Your callers are greeted with customized greetings that you provide. Your callers will never know that you are using a remote agent.
- Your CallDesk Receptionist can either transfer the call to you, send it to your existing voicemail, take a message, schedule an appointment or take orders for your products or services.
- Your CallDesk Receptionist delivers your messages by e-mail, fax, text message, IM or all of them. – per your instructions.
- Your CallDesk Receptionists can pre-screen your calls for you, so you can spend more time with serious callers.
Would you like to discuss how Call Desk can help you grow your business? Please fill out the inquiry form.