Call Desk provides Virtual Live Receptionists to law firms accross the US and Canada.
Call Desk is not a regular answering service. We are a Live Receptionist Service that acts as a virtual extension of your staff. Unlike large call centers and answering services, your calls will be answered by the same group of receptionists all the time. This allows the receptionists to develop a better working relationship with your clients. Your clients will also appreciate having a familiar voice each time they call.
Whether you need a full time receptionist or help with overflow calls, we are here for you. We can answer your calls when your staff are on lunch, during emergencies or overflow calls. Call Desk Receptionists will give you the freedom to care for your clients, or have productive meetings with employees, without phone interruptions.
Call Desk’s Live Receptionists help your law firm:
Stay In Touch with your Clients
Our friendly live receptionists will answer your calls while you are in court, in meetings or when you are just busy. For 13 hours a day, 5 days a week, our professional receptionists will talk to your existing or potential clients, answering general questions or taking messages. Our service helps you build trust and confidence with potential and existing clients. With Call Desk Receptionists, you will no longer lose potential clients or alienate the existing ones by routinely sending them to voicemail.
Pre-qualify potential clients
Our smart remote receptionists can help your law office pre-qualify potential clients or just gather information on your behalf. For instance, we can use an online form to collect contact information and information about a case. That way you are better informed before you return the call. Better still, you don’t have to waste time with callers that you cannot help. Simply e-mail us and we will return calls on your behalf.
Keep Clients and Partners Informed
Are you heading to a meeting or stuck in traffic? Simply send us an e-mail or text. We’ll keep your callers informed of your whereabouts.
Prioritize your calls.
We know you are busy – and that some callers deserve special treatment. If you are waiting for an important call, let us know and we will do our best to find you. We can try your cell phone, office, home or even your hotel room. If there is caller that you never want to talk to, just let us know too – we’ll make sure they always go to voicemail!
Some of the services we can offer your law practice include:
Live answering and forwarding of calls during YOUR business hours.
Live appointment scheduling for your services.
Web-based appointment scheduling.
Call-backs, reminders and confirmations.
Free voice-mail account that automatically forwards your voice mails to your e-mail.
Online Web Chat- we proactively engage your online visitors and offer them help via live chat
Would you like to discuss how Call Desk can help your Law Firm enhance customer service? Please fill out the inquiry form.