- What is a "live virtual" receptionist?
- Who will answer my calls?
- How is the call transferred to me?
- How do I get my messages?
- How do I notify you that I’m available to take calls?
- Where are my calls transferred to?
- Can you give out information about my products and services?
- Can you take orders for me?
- Can you take appointments for me?
- I was assigned a phone number by CallDesk. Can I publish it on my website or yellow pages for my clients to see?
- Where do you provide service?
- What are your hours?
- Do I have to sign a long term contract?
- How do I pay for your services?
- How do I access my bill?
- Do you outsource your calls?
- Can the Call Desk Receptionists make cold calls (telemarketing) and set appointments for me?
- How do I get started?
What is a "live virtual" receptionist?
A customer service professional working away from your office. When your customer calls, the remote agent picks up the call using your company name and then transfers the call to you, just as an in-house receptionist would. Your caller has no way of knowing that the receptionist is not answering the call from your office.
CallDesk agents are all highly educated customer service professionals located in Portland Oregon. Due to our stringent hiring standards, plus the flexibility we offer to our staff, we are able to hire experienced college graduates that you cannot find in call centers or offices.
How is the call transferred to me?
When your client calls your phone number, they hear a professional greeting from your company. Our agent then picks up the call and identifies themselves as a representative of your company. If the caller needs to talk to you, the agent puts the caller on hold and contacts you to find out if you want to take the call. If you accept the call, then the agent transfers it to you. If you do not want to take the call or you are not available, we can either take a message or transfer the caller to your voice mail. Your messages will be sent via e-mail or text message. If you are subscribe to our “Appointment Plus” program, we can also schedule appointments on your behalf.
We send your messages either by e-mail or SMS (or both). We can also offer your callers an option to go to voicemail. Your voice mails will automatically be e-mailed to you as an attachment (.wav file). We provide you with a FREE customizable voice-mail account.
How do I notify you that I’m available to take calls?
You provide us with your regular schedule. If your schedule says you are supposed to be available, we will try to transfer the call to you. Keep in mind we do not end the call with your clients until we either find you or take a message. If you plan to be in a long meeting or on vacation, simply let us know via e-mail or phone.
Where are my calls transferred to?
We can transfer your calls to your office, your home or your cell phone. Usually we will try all the phone numbers on our system – unless you tell us otherwise. If you are traveling and need your calls transferred to your hotel room, we can do that too.
Can you give out information about my products and services?
Yes. We can give out information about your products and services. We can even help you pre-screen your calls before we either transfer them to you or book an appointment. We can also return your calls for you.
Yes – we can take orders for products or services. The orders are then sent to you in CSV format. If you have an e-commerce website, we can place the orders directly on your system.
Can you take appointments for me?
Yes – we can schedule appointments on your behalf. You can use our "Appointment Plus” software or you can give us access to your existing appointments software.
I was assigned a phone number by CallDesk. Can I publish it on my website or yellow pages for my clients to see?
When you sign up with Call Desk, we will assign you a Toll Free number. There is no extra fee to use our toll-free number. You can choose to publish the phone number assigned to you. Your customers are more likely to call you if you provide them with a toll-free number.
Currently we offer services in USA and Canada
We offer service 24 hours a day, 7 days a week. You can choose which hours you want your calls answered, based on your business needs. Please contact us to discuss your specific needs.
Do I have to sign a long term contract?
There are no long-term commitments.
How do I pay for your services?
You can pay by check, direct debit or credit card. Most of our customers prefer the convenience of automatic payments from their credit card or direct debits.
We will send you a detailed monthly bill of all the calls we have answered for you plus the charges.
No – All calls are answered in USA
Can the Call Desk Receptionists make cold calls and set appointments for me?
We can make outbound calls on your behalf, to your existing clients. For instance we can do reminder calls for appointments, or dispatch for your remote employees. We also offer separate telemarketing services.
You can view sign up instructions
