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Posted by Winter Harris
Winter Harris
Winter is a receptionist at Call Desk
User is currently offline
on Sunday, 11 December 2011
in Management

Every area of the country has to deal with mother nature and her fierce appetite for messing up even the best made plans.  Businesses have to make sure they implement strategies that can prevent their customers from getting in harm's way and prevent major losses in profit.  Unfortunately, in some areas profits are a distant thought when safety is at the forefront of every one's mind.

Over the last 24 to 48 hours, most of the country has experienced unbelievable winter storms that have shut down governments, businesses, and schools.  The news has been constantly covering the storms and making sure that those who live in the affected areas are as prepared as possible.  In Atlanta, which is home to one of the largest airports in the country, all in bound and out bound flights yesterday were prohibited.  Businesses have to make allowances for unforeseeable circumstances such as inclement weather and here are some tips on how to do so.

Be Clear.  It is important to be clear with your clients on what to expect from your office or place of business in case mother nature shuts it down for a period of time.  Customers should have access to a clear schedule and know where they can go to obtain further information about your place of business.

Establish a point person.  In some offices, clients may need to speak with someone regarding office matters.  It is important to select a point person who is able to answer those questions or be able to take messages in order to forward them to the necessary people.

Be Reasonable.  Although daily profit margin is important to running a business, don't rush to get things back in motion at the expense of anyone's safety.  Employees should know what is expected in the case of an emergency.  Guide them with information that can help them get to work on time safely.  Such as reminding them to leave a bit early to prevent having to rush.

Clients First.  Always do what is in the best interest of your clients.  Make sure they are your primary concern.

In the long run, it is impossible to plan for every event that happens in regards to the weather.  However, you can make sure you prepare as best as you can and make adjustments as needed.  At the end of the day, you can't control the uncontrollable.  You can thank Mother Nature for that.

Virtual Services = Small Business Success

Posted by Winter Harris
Winter Harris
Winter is a receptionist at Call Desk
User is currently offline
on Sunday, 11 December 2011
in Small Business

Small business owners face many challenges when starting out and can find that the squeeze on their budgets can be tighter than ever imagined.  Constructing a clear path that avoids destruction in all areas that are necessary to make things flow properly can provide its own set of issues.  Deciding what you can and can't afford to run your business smoothly is just a fraction of worries that can surface.  Some offices discover that outsourcing some of the work load to virtual companies can eliminate a lot of the stress.  These companies can provide a face to the business when you can't and be a tremendous support whether things are moving slow or really fast.

For starters, many of these companies are able to answer your phone 24 hours a day, 7 days a week, and 365 days out of the year.  This can be an invaluable option to business owners who are preoccupied with other details.  The possibility of missing the call of a potential client, customer, or patient could be detrimental when trying to grow a business.  Also, if you are an office that needs help scheduling, these services can take care of that job as well.  This feature allows you to maximize time getting to know your patients.

Virtual services can take the place or compliment many office funcitons and duties to ensure productivity.  The bottom line is assessing where the services can be of help and how soon do you need to enlist their services.  Be sure and make a list of things that are getting neglected.  Research sites, like Call Desk, and see where their services could help you prioritize and give those neglected areas the attention the need and deserve.   This way you can focus on ways to stabilize and generate business.

Can virtual services lead to the success of small businesses?  Yes they can!  Depleting stress levels in know to improve happiness.  A happy business is a growing business.

Developing Your Brand

Posted by Winter Harris
Winter Harris
Winter is a receptionist at Call Desk
User is currently offline
on Sunday, 11 December 2011
in Small Business

Branding is something that many companies have to think about from the inception of their businesses.  Deciding which direction you should go is difficult and can be hard to develop.  Small business owners spend a lot of time and money trying to conceptualize a brand that is true to the nature of the product.  Ever thought about why athlete’s, actors, and business moguls work so hard to develop a brand?  Brands serve as the baseline for many companies and help it stick in minds of consumers.

Many small business owners work hard to develop a brand on low budgets and often have trouble keeping up in competitive markets with big budgets.  However, this does not mean that you cannot be successful.  Building your company and its identity can take time and patience.  Dissecting your product, philosophy, and business goals can play an intricate part in establishing a brand.  It can be useful to start small and then work your way up to something big.  However, Nike was built on “Swoosh”.  It doesn’t take a rocket scientist to identify who the little logo belongs to without having any written indication of the company.  I’m sure this logo was picked intentionally and has survived decades because of it.

A foundational basis for developing a brand should be based on your company’s strengths and the message it would like to convey for years to come.  There are many ways to achieve this and it could be as simple as brainstorming.  However, don’t hesitate to ask for ideas or advice.  These tools can play an intricate part in a tedious process.  Brands can be developed in an instant but the stamina to make it last is only achieved by a select few.  In today’s economy, people are looking for brands they can trust and depend on.  When deciding on a brand that works for you, put yourself in the consumer’s shoes.  Is your brand a brand that you could see your grandchildren being loyal to?  If the answer is yes, then more than likely, your business can have long-lasting success.  Brands serve a purpose and it can be the backbone of your successr

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Is it Time to Upgrade Your Customer Service?

Posted by Winter Harris
Winter Harris
Winter is a receptionist at Call Desk
User is currently offline
on Sunday, 11 December 2011
in Customer Service Tips

Offices today reflect the busy chatter of phones ringing, faxes being received, and computers processing loads of information by the second. Difficult as it may be to understand, there are simpler ways to get this same type of information processed and work accomplished without actually having a warm body within the office who is staffed to make sure all of these things are done.  The reality is that a physical receptionist is becoming unnecessary for many offices across the country due to one business that is growing and making its mark.  Virtual receptionist services are on the rise and have been in recent years for a number of reasons.

  • Affordability.  These services can cost as little as $25 a month, which can definitely be beneficial for many businesses budgets.
  • Efficiency.  Most office hours are only from 8-5 or 9-6.  Many of these services are available after business hours, therefore making you more accessible to your patients or clients.
  • Dependable.  These services have sopshistated systems that route or transfer calls and are sometimes more reliable than a person sitting at a desk.  They have the ability to be unaffected by changes going on within the office because they are not there.
  • Adaptability.  These services can adapt to the flow of your office and make the necessary changes when needed.  They can grow with your office.

Virtual Receptionist Services can be a multipurpose answer to your businesses' needs.  I can help improve productivity and decrease stress related to all of these tasks.  Its time to upgrade the way you get things done and check out what a virtual receptionist service could do for you.

Next Level Communication

Posted by Winter Harris
Winter Harris
Winter is a receptionist at Call Desk
User is currently offline
on Friday, 11 November 2011
in Marketing

Small businesses struggle with a lot of situations in the early stages of getting started.  One major hurdle to overcome would be how to reach customers and generate profit and sales.   If you are not selling a product, you may need to build a steady clientele.  Reliable and frequent communication is one fact that still remains important to accomplishing this task.  There are a thousand and one ways to go at this, but one concept has been with the aid of virtual services.

Virtual services are generally used to feel the need of cutting cost usually associated with staffing, however, many businesses are finding that having an initial point of contact with customers is important to developing a client base or reaching new clients.  Why has this trend been so popular in recent years?  Simply because it has become the most cost effective way for many businesses to reach out while continuing to work on other places that need development.

Taking the time to assess whether or not it is time to take your communication to the next level should be a priority.  It can breathe new life into your business and present tremendous opportunities for growth.  If this is an area that could use some attention then signing up with a virtual service could be the answer to your problem.   A service like Call Desk can be more than just a receptionist, they can also be a way to advertise your business and gather the boost in business you have been waiting for.

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