Good Manners Contribute to Your Company’s Bottom Line

We’ve all encountered people with bad manners – from the person who cuts in line, to the poorly written email, to the curt, unhelpful person on the other end of the phone. These encounters may leave us feeling frustrated and angry. And when it comes t ...

Harnessing the Power of Social Media to Drive Customer Service

Social media platforms, such as Facebook, Twitter, LinkedIn and YouTube have revolutionized communication around the globe. Everyone, it seems, is embracing this dynamic phenomenon, individuals and businesses included.

Indeed, social media creates unp ...

The Ins and Outs of Outsourcing

Scores of businesses are taking advantage of the power of outsourcing everyday. Maybe you’re wondering if outsourcing could benefit your business too.

What prevents many entrepreneurs from taking advantage of outsourcing is the feeling they can do it all, and that they want to control everything ab ...

“Employees”: They’re Not Just Full-Time Anymore

Changing economic conditions, the continued globalization of the marketplace, as well as the evolution and availability of technology has seen the proliferation of all types of “employees”, from traditional full and part-timers, to independent contractors, to freelancers, t ...

Businesses are in business to make money. That’s an obvious statement, but one which business owners need to remind themselves of from time to time.

In essence, there are only a few ways a business can increase its profit: increase sales, cut costs, and/or raise prices. The last – raising prices, whether the business sells a product or s ...

Every area of the country has to deal with mother nature and her fierce appetite for messing up even the best made plans.  Businesses have to make sure they implement strategies that can prevent their customers from getting in harm's way and prevent major losses in profit.  Unfortunately, in some areas profits are a distant thought whe ...

Small business owners face many challenges when starting out and can find that the squeeze on their budgets can be tighter than ever imagined.  Constructing a clear path that avoids destruction in all areas that are necessary to make things flow properly can provide its own set of issues.  Deciding what you can and can't afford to run ...

Branding is something that many companies have to think about from the inception of their businesses.  Deciding which direction you should go is difficult and can be hard to develop.  Small business owners spend a lot of time and money trying to conceptualize a brand that is true to the nature of the product.  Ever thought about w ...

Offices today reflect the busy chatter of phones ringing, faxes being received, and computers processing loads of information by the second. Difficult as it may be to understand, there are simpler ways to get this same type of information processed and work accomplished without actually having a warm body within the office who is staffed to make ...

Small businesses struggle with a lot of situations in the early stages of getting started.  One major hurdle to overcome would be how to reach customers and generate profit and sales.   If you are not selling a product, you may need to build a steady clientele.  Reliable and frequent communication is one fact that still remai ...