Agent Positions

Call Desk agents work from their own homes. We offer both  full-time or part-time positions. The agents work as a team on various customer service projects.

Agents must meet the minimum requirements to be able to work from home.

Agent Qualifications

• Must live in the the state of Oregon
• Must be willing to undergo a background check and drug testing. If you are offered a position, you will be required to pay for and pass a drug test and a background check. You will be reimbursed after 90 days of service.
• Must have verifiable customer service experience
• Needs to have an excellent command of English or Spanish.
• Must be a US citizen or Permanent Resident

Agent home setup Requirements

• A quiet place in your home to work
• Cable or DSL high speed internet access. Wireless or satellite connections are not allowed.
• A noise-canceling USB headset
• A reliable personal computer which meets the following system requirements: Windows XP or Vista (all versions), Pentium II 300 MHz or faster processor 600MB free hard drive space, 1 GB RAM, Internet Explorer 6.xSP1 or later, antivirus software with current and updated virus definitions, and installed anti-spyware software. We do not support MACs.
• The ability to be on the Internet and on the phone at the same time without the use of a cell phone or IP phone. The telephone must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Vonage, AT&T, CallVantage).

Send resumes and cover letter

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Why CallDesk? CallDesk attracts the most experienced customer service professionals in the industry. Our agents strive to maintain and enhance the image of our clients while creating a remarkable experience for their customers. Unlike our competitors, all our agents are employees, not independent contractors. Which means you get paid for your scheduled hours, whether or not you receive any calls.